Parents

We have put together a list of the most frequently asked questions asked of us by parents; we hope you find these useful. Of course, if you have any further questions please do not hesitate to ask.

How do I book extra sessions?

You should contact the nursery manager to confirm availability.

How do I pay for extra sessions?

Extra sessions will be invoiced the following month.

What do we do if we are on holiday and do we still need to pay?

Please let the nursery know if your child will be absent for holidays, your child’s key person will be planning activities for your child and it helps them to be aware so they plan effectively for your child’s next learning steps. Please see terms and conditions relating to holiday payments.

Do I need to let you know if my child will not be attending nursery?

Please contact the nursery to let us know, your child’s key person will be planning activities for your child and it helps them to be aware so they plan effectively for your child’s next learning steps if your child is absent due to ill health it is important we are aware of any communicable illness. Full fees will still be required if your child does not attend due to ill health.

How is the nursery education funding calculated?

The entitlement is 15 hours a week (term time only) for all 3 and 4 year olds. The funding will be deducted from your monthly childcare bill.

Can my child attend nursery if they are on medication?

Yes if it is prescribed by a doctor and it has been administered for 24hrs, this is in case of any allergic reaction.

What is your registration number and awarding body for tax credit information?

Ofsted are our awarding body, please see our inspection reports on the website for the registration number.

How much notice do you require if I wish to cancel my child’s place?

One calendar month

How are fees calculated?

Fees are annualised

How much notice do you require in order to permanently alter sessions?

4 weeks notice in writing

How long will my child need to be absent from nursery if they are ill and do we have to pay?

Please see our exclusion policy. Full fees will be still be required if your child does not attend due to ill health.

What food is provided for the children?

Breakfast, Lunch and a high tea are provided also a morning snack. We are part of the cool milk scheme and your child will be offered 1/3 pint of milk each day they attend nursery.

What information should I expect to be given whilst my child is at nursery?

Observations of your child’s learning and development

A parents evening report each term

Quarterly newsletters

Monthly invoice

Do you have parent’s evenings?

Parent`s evenings are held twice a year. Should you wish to speak to anyone in the meantime please arrange a mutually convenient time.

How do I inform you if I have changed my contact details?

Please contact the nursery manager by email or in person

How can I read you latest OFSTED report?

Please see the OFSTED link on the website

Why do I need to inform you where my child is going to pre-school or school?

Transition into school is an important stage of your child’s life and we work in partnership with your child’s school to support this process including sharing of children’s learning journeys and we invite reception teachers into our setting to meet the children in a familiar environment.

Do you accept childcare vouchers?

We accept most childcare vouchers, please note all vouchers must have your child’s unique reference number on them or they will remain unallocated to your account. Vouchers are part of your monthly fees and must be received by the 1st of the month or will be subject to a late payment charge.

Policy on swapping sessions

Sessions are booked on registration any alteration to this pattern will require 4 week’s notice. Extra sessions can be booked if places are available but swapping sessions is not possible.

Zero Tolerance 

The nursery will not tolerate any abuse, whether verbal or physical, of its team members by parents/guardians. In the event of such abuse the nursery reserves the right to terminate a parent contract immediately without notice.

Discounts

We offer a 10% discount to siblings of children already attending the nursery (please note that two discounts cannot be applied to the same family).

Downloads available for Parents